Coverage & Timing

Q: How many hours are included in my experience?
A: Each Signature, Storytelling, or Luxe Storytelling package includes up to 3 hours of service. If you need extended coverage, we can customize based on your event needs — just ask.

Q: What if I want more candid / event coverage?
A: We offer standalone Event Storytelling Coverage starting at $300/hour (2-hour minimum) for clients who want professional candid coverage without a booth.

Prints & Digital

Q: Do you offer digital-only experiences?
A: Yes — we offer Event Storytelling Coverage as a standalone option. If you book a booth experience, all guests also receive instant digital sharing and an online gallery.

Q: How many prints will we get?
A: Booth experiences include unlimited 4x6 prints during your event.

Q: What types of prints are available?
A: Standard glossy prints are included. Metallic prints are available in our Luxe Storytelling tier. We also have other upgrade options, such as “tear and share” and film-strip style.

Logistics

Q: Where do you travel?
A: We serve Orlando, Tampa, St. Petersburg, and Central Florida. Destination events are available upon request.

Q: Do you need power?
A: Yes — we require one standard power outlet within 20 feet of the booth setup. If your venue doesn’t have power, let us know — we can assist with options.

Q: What happens in outdoor or weather-dependent situations?
A: For outdoor events, please provide a stable, dry surface and shelter from rain or direct sun on equipment. We’ll work with you to find the best setup location.

Delivery & Experience

Q: When will we receive the photos?
A: Digital galleries are generally delivered the same day, as long as there is an internet connection at the event venue. If there is no internet at the venue, galleries will be provided within 3-10 business days after your event.

Q: Will you pose guests during candid coverage?
A: Our storytelling coverage focuses on capturing natural, authentic moments. If guests ask for a posed photo, we’re happy to accommodate, but we don’t direct formal portrait sessions.

Miscellaneous

Q: What if my guest count increases?
A: Let us know as soon as possible so we can adjust your experience recommendation and ensure we’re staffed appropriately.

Q: What’s your cancellation policy?
A: Details can be found in your contract, but generally, we require a signed agreement and deposit to reserve your date.